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Home > Cancellation and Refund Policy


What should I do if I receive a Defective Item?

If an item is found defective, please get in touch with our customer care on care@proquestnutrition.com or call us on +91-9015200222 within 14 days of receipt of the product. We will arrange a reverse pickup for the product and then issue either a full refund or a different item in exchange, as per your request. Please note that replacements are subject to availability of the particular product.


Is there a category specific policy for returns?

Nutrition: Products should be received in original packaging and sealed condition. Opened or used boxes will not be accepted as returns. For issues like rashes, stomach upset, headache, flavor like/dislike, flavor difference from one product to other etc. products would not be applicable for return. Please consult with the doctor before buying the product

Following shall NOT be eligible for return or replacement:

1. Damages due to misuse of product

2. Incidental damage due to malfunctioning of product

3. Any consumable item which has been used or installed

4. Products with tampered or missing serial / UPC numbers

Any damage / defect which are not covered under the manufacturer’s warranty

Any product that is returned without all original packaging and accessories, including the box, manufacturer’s packaging if any, and all other items originally included with the product(s) delivered

Some special rules for promotional offers may override “Proquestnutrition.com 14 Day Returns Policy”

In case of any queries, please write to our customer care on care@proquestnutrition.com or call us on +91-9015200222


I need to return an item, how do I arrange for a pick-up?

You can Contact Us to initiate a return. You will receive a call explaining the process, once you have initiated a return.

Wherever possible we will facilitate the pick-up of the item through our courier partners. In case, the pick-up cannot be arranged by us, you can return the item through a third-party courier service and provide us the necessary details. We will initiate the Refund once we will receive the Product in good condition.


What are the modes of refund available after cancellation?

Back to Source – In this case, the money will be refunded back to the payment mode/account that was originally used to make the transaction, once the product is received by us in good condition.

For COD Orders – We will issue Cheque in the registered name of the customer.

Once you have requested the cancellation of item(s) in your order, ProQuest will complete the cancellation and initiate the refund, depending on your preference.

COUPONS & REWARD POINTS


What is a promo coupon?

To give you the best deals around, we occasionally issue promo coupons. It is a simple code which can be applied to get discounts.


Can I club two coupons in one purchase?

No two coupons can be applied at the same time. In general our promotions cannot be used in conjunction with any other offer.


How do I use a promo coupon?

Add products you want to shop in your cart. Once you are on the cart page, you will see the list of offers available for you which you can apply on your cart. Also you can enter the coupon code on this page. You would have to be logged in to be able to use any offers or coupons.



3 Day Return Policy :

We offer you complete peace of mind while ordering at ProQuest – you can return all items within 3days of receipt of goods.

If you are not satisfied with what you have bought, we gladly take it back within 3 days from the date of delivery, provided the product is unused and is in a sealed condition. If you have paid by card then we will reverse the payment. In case of Cash on Delivery or Bank Deposits as modes of payment, we will issue a cheque in the registered name of the customer.

Please ensure however that the product is unused and the tags, boxes and other packaging is intact.