How do you ship your orders?
We ship certain heavy items by ground couriers while other light items are shipped by air. For a few remote locations where there is no other courier service available, we use India Post to deliver your orders.
Do you ship to international locations?
We currently ship only within India and do not ship to any international location.
How much time does it take for an order to be delivered?
We deliver your order within 2-3 working days post-dispatch in A-1 and A-2 Metros (New Delhi, Mumbai, Kolkata, Bengaluru, Chennai, Pune, Ahmedabad and Hyderabad). For the rest of the cities, we deliver between 2-5 business days. Delivery by ground takes a little longer than air couriers. Ground-shipped orders are delivered to you between 5-7 business days post-dispatch. Deliveries to very remote locations such as North East may take up to 7 business days or longer, depending on the location’s geographical constraints.
How can I track my order?
As soon as we ship your order, you receive an e-mail notification with a link to track your order. You can also access this information from your ‘My Account’ section at the top right corner on our website www.proquestnutrition.com. Online tracking usually goes live within 24-48 business hours post shipping.
How long do you take to dispatch an order?
The duration of dispatching an order depends on the type of order you have placed. Types of order are:
We strive to dispatch your order as soon as possible. In case you have placed a mixed order of In-stock.
At all steps of your order processing, we are in constant touch with you over phone, email and SMS to keep you updated.
What are the shipping charges on www.proquestnutrition.com
We deliver an order free of cost at your doorstep for all orders above Rs 999. We bear all the Octroi/sales tax and there is no additional shipping charge that you have to pay at the time of the delivery.
However, if you order amount is less than Rs 999, a minimal shipping charge of Rs 50 is applicable.
Note: Certain additional procedures like state-wise taxes may apply to your order depending upon you order type, the utility of your order, the order size and the state/region the order is being delivered to.
Why dispatch of heavy products take more than the expected time?
Certain times waybill/road permit is required for heavy products transferred from one state to another so, if you don’t fall under this, consider yourself lucky!!
Dispatch of heavy products take more than the expected time:
l. Firstly, the fulfillment of your order may require a certain road permit/declaration/inward form to be filled, which can either be downloaded from the respective state’s sales tax website or one has to physically go to the nearest sales tax office to procure the above.
2. Also, at times entry taxes as per the Commercial Tax Government rules are levied by the respective state where the goods are shipped (However, it might vary from product to product.)
3. The customer is liable to fill road permit/declaration/inward form and/or pay the entry tax to fulfill the order.
4. The failure of filling the form or not paying the entry tax leads to shipment hold, which eventually may lead to order cancellation & refund.
5. Hence, to have a smooth product dispatch process, form filling and payment of entry taxes wherever required plays a major role.